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FAQs
Before asking any questions of the help desk
be sure to have read these FAQs. If you DO have to contact the help desk be sure
to copy / paste any errors messages with timestamps in your inquiry.
1) How do I use email instead of the web form
to:
2) How do I get a daily digest of messages
instead of separate messages?
3) My message or command request is being
bounced back to me saying there is no subject.
4) What is a moderated list?
5) I want to change my email address.
6) I was subscribed and now I'm not.
7) Some of the list names in the pull-down menu
or in the subject of the messages aren't very descriptive.
8) This or that list won't let me subscribe or
unsubscribe.
9) I found some instructions somewhere else that
says I can use the list to get files remotely?
10) I want a college related list set up. Who do
I contact.
11) I sent a message to the list and it didn't
arrive until a couple of hours later.
12) I tried to send a
file/picture/document to the list and it bounced back
13) I sent a message to the
group and it said I wasn't allowed
We use SurgeMail for our Listserv software
1) How do I use email instead of the web form
to:
-
To subscribe to a list you send an
email to listname-request@listserv.buffalostate.edu and in the body
of the message place the word "subscribe". Nothing else is needed.
-
To unsubscribe from a list you send an
email to listname-request@listserv.buffalostate.edu and in the body
of the message place the word "unsubscribe". Nothing else is needed.
-
If you want to suspend receiving of a
list (say for vacation) without actually unsubscribing, then send an email
to listname-request@listserv.buffalostate.edu and in the body of the
message put either "holiday true" or "holiday false" (to turn list back
on).
1.5) Another way of answering this:
If your list isn't in the pulldown menu (often because it's a private or moderated list),
You can do simple subscribes and unsubscribes by using the following format
to send an email command.
Just send an email (subject and body don't matter but many email systems will
reject an email if you leave them blank) to any of the email addresses associated
with the list you are trying to work with.
listname = anylist
anylist@listserv.buffalostate.edu Send a post to the list.
anylist-join@listserv.buffalostate.edu Join the list.
anylist-digest@listserv.buffalostate.edu Join the list in digest mode.
anylist-leave@listserv.buffalostate.edu Leave the list.
Be sure to check your SPAM or Junkmail folders for followup messages.
Note some mailing lists already have a dash in them so don't confuse the listname with a command.
example:
listname = anylist-today
anylist-today@listserv.buffalostate.edu Send a post to the list.
anylist-today-join@listserv.buffalostate.edu Join the list.
anylist-today-digest@listserv.buffalostate.edu Join the list in digest mode.
anylist-today-leave@listserv.buffalostate.edu Leave the list.
TOP
2) How do I get a daily digest of messages
instead of separate messages?
TOP
3) My message or command request is being
bounced back to me saying there is no subject.
TOP
4) What is a moderated list?
TOP
5) I want to change my email address.
TOP
6) I was subscribed and now I'm not.
TOP
7) Some of the list names in the pull-down menu
or in the subject of the messages aren't very descriptive.
TOP
8) This or that list won't let me subscribe or
unsubscribe.
TOP
9) I found some instructions somewhere else that
says I can use the list to get files remotely?
TOP
10) I want a college related list set up. Who do
I contact.
TOP
11) I sent a message to the list and it didn't
arrive until a couple of hours later.
-
The listserver handles dozens of lists
with some of them having thousands of subscribers. Messages get queued up
and are sent as soon as possible. Sometimes it simply takes a while to get
to your message, sometimes there's a delay on the receiving end that keeps
the message from being delivered, sometimes something in between. Email can
never be guaranteed for immediate delivery.
TOP
12) I tried to send a
file/picture/document to the list and it bounced back
-
In almost all cases a list message is
limited to 40K in size and most types of files are blocked by default. As
for the size issue you have to keep in mind that not everyone can receive
large files, not everyone has a fast connection to receive large files and
most of all you have to multiply the size of that message by the number of
people on the list to see how much information you are really sending.
-
Many file types are blocked to protect
everyone on the list from viruses and trojans. If YOU have a virus on your
machine that tries to replicate itself by sending to everyone in your
address book, a copy may also be sent to the mailing list that you are a
member of. Zipped files are acceptable provided they are under the size
limit for your list.
13) I sent a message to the
group and it said I wasn't allowed
TOP
More to come as needed
TOP
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